Standard Server FAQ

Q: How do I access the account administrator?
A: The account administrator is where you can setup and manage e-mail, view your site files, add and manage a MySQL database, and perform other account management activities. To access the account administrator go to admin.prattsystems.net (without www. preceding it). Then login with your Member ID and password. This information is in your New Hosting Account Information document that was e-mailed to you on account setup.

Q: How do I add e-mail accounts?
A: Login to the account administrator, click on Websites tab at upper left, (this will display a list of your sites), click on the envelope icon on the right side under the Tools section, click on the Add Email for Web Hosting Account link in the Quick Menu on the left side, enter your e-mail username and password, and click Add Order.

Q: How do I change e-mail passwords?
A: Login to the account administrator, click on Websites tab at upper left, (this will display a list of your sites), click on the envelope icon on the right side under the Tools section, you will see a list of your e-mail accounts, click on pencil icon next to the account you want to change the password for, enter the new password in the appropriate field, then click Save Changes.

Q: How do I setup e-mail forwarding?
A: Login to the account administrator, click on Websites tab at upper left, (this will display a list of your sites), click on the envelope icon on the right side under the Tools section, you will see a list of your e-mail accounts, click on pencil icon next to the account you want to forward, enter the forwarding address in the appropriate field (separate multiple addresses with a comma and space), then click Save Changes.

Q: How do I setup an auto-responder (vacation message)?
A: Login to the account administrator, click on Websites tab at upper left, (this will display a list of your sites), click on the envelope icon on the right side under the Tools section, you will see a list of your e-mail accounts, click on pencil icon next to the account you want to setup the auto-responder for. In the lower right hand corner check the box that says "Enable Vacation Message?" then enter your vacation message in the field below it. After you have done this click Save Changes button on lower left side.

Q: How do I access my Webmail?
A: To access your Webmail go to: webmail.yourdomainname (enter your domain name after webmail.) in a Web browser Address field and press enter. When the login screen comes up enter your e-mail address and password. You need to add an e-mail account before you can access Webmail for that account.

Q: Suddenly I can't upload my site using FrontPage. What's wrong?
A: FrontPage extensions have probably been corrupted which happens from time to time during the FTP process. To resolve this login to the account administrator, click on Websites tab at upper left, (this will display a list of your sites), click on the pencil icon to the left of your domain name, then un-check "Enable FrontPage" in the Microsoft FrontPage box on the right side, then click Save Changes. Wait a few minutes for the change to take, (the clock next to Order Status will turn into green check when you refresh your browser), then edit your site again, re-check FrontPage extensions, and Save Changes. This will almost certainly resolve the issue.

Q: How do I change my Admin/FTP password?
A: Login to the account administrator, click on Websites tab at upper left, (this will display a list of your sites), click on the pencil icon on the far left of your site, enter the new password in the Admin/FTP Username section, click Save Changes.

Q: How do I enable the server-side spam filter?
A: Login to the account administrator, click on BizMail tab at upper middle, click on the pencil icon to the left of the site that you would like to enable the spam filter for, check the Automatically filter Spam option in the Other Settings section at upper-right corner.

Q: What is Graylisting and how do I turn it on or off?
A: Our standard server now offers graylisting to reduce the amount of spam you receive. The inbound email is checked for IP address, sender, and recipient, and if any of these are new, a "temporarily denied" error message is sent. After a set period of time, legitimate email servers will try to retransmit, at which time the email is accepted, and the sender, IP address, and recipient are added to a whitelist. Spam e-mailers simply drop the message, not resending, so you never receive it. The only potential downside of this feature is that you may notice a minor delay ranging from 5 minutes to a maximum of one hour when receiving an email from a new IP address or sender, or when receiving an email addressed to a new recipient. See http://email.about.com/cs/spamgeneral/a/tmpfailing.htm for more information. To reduce spam to a minimum it is recommended that graylisting be turned on.

You may turn graylisting on or off by logging into Webmail for a user, clicking on settings at the lower right, selecting or de-selecting the Activate graylisting check box, and clicking Save.

Additional Standard Server FAQ answers: For answers to many more questions we have created an extensive FAQ section within your account administrator. Please login to the account administrator, place your cursor over the Support tab, then left click on the FAQ drop-down option. Search for your question by entering keyword(s) and pressing enter.

 
 
 

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